Customer communication
The customer is listening, but the message is not getting through.
All training
Essential Academy · Communication & collaboration
Communication that connects. Understand people better.
Why do some people understand us straight away while others never seem to? DISC helps us recognise different communication preferences and approach conversations more consciously.
1 training daySales, leadership & teamsPractical training
Who is this training for?
For sales and customer service, managers, employees and teams.
Same conversation. Different perceptions.
What feels clear and direct to one person can seem impatient to another. What one person considers thorough can feel cumbersome to someone else. The situations below are illustrative examples.
Leadership
The manager states a clear expectation. The employee understands something different.
Collaboration
Some people want quick decisions; others want all the facts first.
Feedback
Well-intentioned feedback is received differently than intended.
What is DISC?
Four perspectives. None is better than the others.
DISC is a simplified model describing behavioural and communication preferences. The four perspectives help us notice differences and communicate more consciously.
D – Dominance
- Strength
- Deciding and moving things forward
- Communication
- Clear goals, concise statements and room to act
I – Influence
- Strength
- Inspiring and connecting
- Communication
- Exchange, recognition and vivid examples
S – Steadiness
- Strength
- Listening and providing stability
- Communication
- Trust, reliability and time to get on board
C – Conscientiousness
- Strength
- Analysing and safeguarding quality
- Communication
- Facts, structure and time to review
People combine different behavioural preferences. DISC does not divide people into fixed categories. It is a tool for reflection and communication, not a clinical diagnostic instrument.
Understand others better. Communicate more effectively.
Sales & customer service
Adapt conversations and arguments to the person you are speaking to.
- Ask more conscious questions about customer needs.
- Recognise different communication preferences.
- Adapt conversation style and arguments appropriately.
Managers
Communicate expectations and feedback more clearly.
- Communicate expectations more clearly.
- Give feedback more consciously.
- Take different communication needs into account.
Employees & teams
Understand differences and combine strengths.
- Understand differences between colleagues.
- Recognise misunderstandings more consciously.
- Combine different strengths in collaboration.
No pigeonholes. Instead, ask the right question:
What does the person I am speaking to need from me in this conversation?
Practice comes first
Communicate consciously in everyday work.
Customer conversations, advisory work, leadership and collaboration are the focus. Input, reflection, exchange and practice support application in everyday work.
- 01Input
- 02Reflection
- 03Exchange
- 04Practice
- 05Application
Practical focus: customer conversations, advisory work, leadership and collaboration. Respectful rather than manipulative.
One day. Understand, practise, apply.
Four learning steps connect knowledge of the model with situations from your everyday work.
Understand DISC
Explore the four perspectives, strengths and limitations of the model.
Reflect on self-perception and others’ perceptions
Become more aware of your own behavioural and communication preferences and put feedback into context.
Work through practical cases
Reflect on and work through situations from customer conversations, leadership and collaboration.
Apply learning in everyday work
Approach communication and influence more consciously – respectfully rather than manipulatively.
Optional extra, booked separately
How do you communicate?
Complement the training with a personal DISC analysis and an individual debrief.
The personal analysis, including the one-hour conversation, is an optional extra booked and charged separately. It is not included in the one-day training price.
- Personal DISC analysis.
- Individual interpretation of your communication profile.
- A one-hour personal analysis and debrief conversation.
Price on request
Enquire about DISC analysisCommunication quick check
Where does your communication get stuck?
Four short questions for an initial look at your communication challenges.
No personal details. Answers stay on this page and are neither stored nor sent.
This quick check offers initial guidance. It is not a DISC personality test and does not assign you to a D, I, S or C type.
Your guidance
Your focus is customer conversations. DISC training can help you notice different communication preferences more consciously and adapt your conversations and arguments appropriately.
Your focus is leadership conversations. DISC training can help you communicate expectations more clearly and consider different communication needs.
Your focus is team communication. DISC training can help you notice different communication preferences more consciously and adapt your behaviour to the situation.
Your focus is feedback conversations. DISC training can help you formulate feedback more consciously and consider different perceptions during conversations.
- Your situation
- Your goal
- Your DISC experience
How this guidance works: the area selected in question 1 determines the recommendation. Your situation, improvement goal and DISC experience from questions 2–4 provide context. There are no type assignments, percentages, scores or benchmarks.
Your one-day DISC training at a glance
For sales and customer service, managers, employees and teams.
- Duration
- 1 day
- Price for the one-day training
- €2,240
- Personal DISC analysis (optional extra)
- Price on request
Includes practical DISC training covering the content described. Personal DISC analysis is an optional extra and is charged separately. VAT treatment, group size, location and other organisational details will be clarified in a personal conversation.
Improve communication rather than put people in boxes.
24 years of consulting and training experience, according to Essential’s company profile. Practical skills development connects knowledge of methods with everyday situations. Respectful communication and lasting application are our aims.
Training and consulting
Skills development goes hand in hand with a view of your processes.
Your needs come first
Real challenges set the direction.
Build lasting skills
Reflection and development support application at work.
Business value
Clarity and practical implementation with the aim of improving performance.
Would you like to understand people better and make conversations more effective?
Let us explore how DISC training could fit your employees and your organisation.
